Benchmark Foam Quick Response Turns Around 200,000-part Order in 5 Days
Customer says Benchmark always willing to do what needs to be done
The On-Time Guarantee from Benchmark Foam was put to the test last month when a customer called needing more than 200,000 custom fabricated parts right away. PBM Packaging, a long time packaging customer, had an unusual upswing in demand and needed product as soon as possible to avoid delays for its customers.
The parts needed were a custom fabricated packaging product that is cut from large expanded polystyrene (EPS) blocks using hot wires to attain exact dimensions for each finished part. The finished parts are spot checked by a quality control group then boxed and ready to ship.
Within 24 hours of receiving the order, the Benchmark team had more than 20,000 parts ready to go – with more on the way. The rest of the 200,000-part order shipped the following week, in time to help PBM Packaging keep rolling out its own materials.
“Their [Benchmark Foam’s] service is great. They’re always willing to do what needs to be done,” said a PBM Packaging representative.
While the industry’s only On-Time Guarantee continues to set Benchmark Foam apart from the crowd, it’s the quick response that customers appreciate. The team at Benchmark Foam is constantly searching for more effective, yet efficient ways for its products to make your lives easier. Call the Benchmark team today at 800-658-3444 or 605-886-8084 to learn more about who they are and how they can help you.